01 Subject & Application
These General Terms set out the conditions under which Slick Tech provides services to natural persons, legal entities, and entrepreneurs (the "client"). They also govern the development and maintenance of chatbots and other automation solutions (the "solution"), and the conditions for providing services to persons who interact with those solutions (the "user").
These General Terms are binding on the clients and users of Slick Tech's services. Any deviation from these Terms must be set out in a written contract between Slick Tech and the client or user.
02 Services
Slick Tech's services comprise the development and maintenance of chatbots and other automation solutions on the client's instructions, together with consulting services for clients.
Slick Tech undertakes to perform its services and contractual obligations in accordance with applicable law and the rules of the profession. It will carry out the client's order according to the instructions received, with the care of a diligent professional, acting within those instructions and in the client's interests.
Slick Tech may depart from the client's instructions only with the client's consent. Where consent cannot be obtained for any reason, it may depart from them only if, weighing all the circumstances, it could reasonably conclude that the client's interests required it. At the client's request, Slick Tech will report on the status of the work undertaken at any time.
Fees for services are agreed separately for each engagement. Payment deadlines are strict and constitute a material element of every individual contract; once a deadline has passed, Slick Tech reserves the right to recover its fee, as well as any damage suffered, including by compulsory legal means.
03 Client Responsibility
Slick Tech works on the client's instructions and will not put any solution live without the client's prior approval as principal. Slick Tech provides advice regarding the final solution, but the decision on that solution rests solely with the client, who is solely responsible for any damage the solution may cause.
04 Exclusion of Liability
As contractor, Slick Tech performs its work on the client's instructions and for the client's account, and is therefore not responsible for how the client uses the final solution. In particular, Slick Tech is not liable:
- if the client, through the solution, offers, sells, or gives an end user unlawful services or illegal goods — especially where the user is a minor;
- if the client, through the solution, delivers services or goods that do not match the sample or model, or that lack the qualities advertised;
- if the client misrepresents facts when advertising goods or services through the solution;
- if goods or services ordered through the solution are not delivered to the end user.
If Slick Tech becomes aware that a solution it developed is being used for any unlawful activity, it reserves the right to immediately terminate the contract, charge for services rendered up to that point, recover damages suffered (lost profit and actual loss), and notify the competent authorities.
05 Privacy Protection
As a contractor acting on the client's instructions and for the client's account, Slick Tech does not collect users' personal data, and is not liable where the client, in collecting personal data, has not complied with the data-protection laws applicable in the home country of the client and the end user. Slick Tech is not responsible:
- for the collection and storage of personal data, unauthorized access to it, or the purposes for which it is collected through the solution;
- for how the client collects end users' personal data;
- for how, for how long, and for what purpose the client stores and uses collected data;
- if collected data is, intentionally or accidentally, disclosed or transferred to a third party by the client or anyone else;
- for the collection of data from minors using the solution;
- for misuse of payment-card, digital-wallet, or electronic-payment account data collected through the solution.
06 Dispute Resolution
Slick Tech will seek to resolve any disputes amicably, by agreement with the client, to mutual satisfaction. Where that is not possible, the materially competent court in the Republic of Serbia shall have jurisdiction.
07 Final Provisions
These General Terms take effect on the date of their adoption. Clients with an existing contractual relationship at the time of adoption are provided with these Terms, and continued cooperation is deemed acceptance of them. All future clients are notified of these Terms electronically before services are provided, and commencing cooperation is deemed acceptance.
Novi Sad, 3 June 2021 — Željka Marković, pr